Returns

Green Genius Returns Policy

At Green Genius, we are committed to ensuring that our customers are completely satisfied with their purchases. We understand that sometimes a product may not be what you expected. Therefore, we offer a straightforward and fair returns policy.

Returns & Refunds

Eligibility for Returns

  • Time Frame: Products must be returned within 30 days of purchase.
  • Condition: Items must be unused, in the same condition as received, and in the original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-returnable Items

  • Custom orders or personalized items.
  • Perishable goods such as live plants.
  • Products that have been used or altered.

Process for Returns

  1. Contact Us: Reach out to our customer service team to initiate a return.
  2. Inspection: Upon receipt, the product will be inspected. If your return is approved, we will initiate a refund to your original method of payment.
  3. Refund Time Frame: You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover any shipping costs.
  • Exchange for a Different Product: If you wish to exchange an item for a different product, please return the original item (following the above return policy) and place a new order for the item you wish to purchase.

Shipping

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
  • Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For more information about our returns policy, or if you have questions regarding a specific return, please contact our customer service team. We are here to help and ensure your experience with Green Genius is always positive!