Refund policy

We want you to be completely satisfied with your purchase on our website. If for any reason, you are not satisfied with your purchase, we offer a refund within the following guidelines:

1. Eligibility for Refund: a. Digital products such as eBooks, software, courses, and memberships are not eligible for refunds once purchased. b. Physical products are are eligible for a refund within 30 days of delivery. c. Services such as consulting, coaching, or any other personalized services are eligible for a refund within 7 days of the initial payment.

2. Refund Process: To initiate a refund, please send an email to our customer support team at support@greengenius.com.au with your order number and the reason for your refund request. Once we receive your request, we will review it and notify you of the process to return. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

3. Exceptions: Refunds will not be issued under the following circumstances: a. If the product has been used, damaged, or is not in its original packaging. b. If the product is a downloadable file and has been downloaded. c. If the service has been fully rendered or partially completed at the time of refund request.

4. Shipping Costs: Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or damaged upon delivery.

5. Contact Us: If you have any questions about our refund policy, please contact our customer support team at support@greengenius.com.au.

Please note that this refund policy is subject to change without notice.