Shipping policy

Shipping Policy:

At Green Genius, we strive to provide our customers with fast and reliable shipping services. Please read the following information carefully to understand our shipping policies.

  1. Shipping Locations: We currently only ship within Australia and New Zealand. We generally do not ship internationally, however this can be done via arrangement, contact us at support@greengenius.com.au at this time.

  2. Shipping Methods: We use various shipping methods including Australia Post, Sendle, and other third-party couriers to ensure that your order is delivered as quickly and efficiently as possible.

  3. Shipping Costs: Shipping costs are calculated based on the weight and size of your order, as well as the shipping location. Shipping costs will be displayed at checkout before you complete your purchase.

  4. Shipping Times: We aim to dispatch all orders within 1 business day of receiving payment, unless otherwise stated. Delivery times will depend on your shipping location and the shipping method used. Estimated shipping times are as follows:

  • Brisbane and surrounding areas: 1-2 business days
  • Other areas in Queensland: 2-4 business days
  • Other states and territories: 3-7 business days

Please note that delivery times may be affected by public holidays or other unforeseen circumstances beyond our control. We will make every effort to keep you informed of any delays or issues with your order.

  1. Order Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on the relevant courier's website.

  2. Order Changes or Cancellations: If you need to make changes to your order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that once your order has been dispatched, we may not be able to make any changes or cancellations.

  3. Undeliverable Packages: If your package is returned to us as undeliverable due to an incorrect or incomplete address, or if you fail to collect your package from the post office or courier within the specified timeframe, we will contact you to arrange for reshipment at your own expense.

If you have any questions or concerns about our shipping policies, please don't hesitate to contact us at support@greengenius.com.au