Terms of service
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Terms of Service
Last updated:Ā 24 September 2026
1. About these terms
These Terms of Service apply to your use of the Green Genius website atĀ www.greengenius.com.auĀ and to purchases made through our online store.
In these terms, āGreen Geniusā, āweā, āusā and āourā refer to Green Genius. āYouā and āyourā refer to the person using the website or purchasing from us.
By accessing or using the website, you agree to these Terms of Service. If you do not agree with them, please do not use the website.
Green Genius
16/71 Jijaws Street
Sumner QLD 4074
Australia
Email: support@greengenius.com.au
Phone: 07 3568 2957
2. Use of the website
Green Genius gives you a limited, non-exclusive and non-transferable permission to access and use the website for lawful personal or internal business purposes, subject to these terms.
You are responsible for complying with all applicable laws and regulations when using the website. You are also responsible for information or content that you submit through the website.
3. Online store terms
The website allows you to browse products and place orders with Green Genius. We aim to provide clear and accurate information about our products, prices, availability and services.
Using the website or submitting an order does not permit you to interfere with the operation of the website, misuse our services or access areas that are not intended for you.
OurĀ Returns and Refunds PolicyĀ andĀ Shipping PolicyĀ also apply to relevant purchases.
4. Product information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information are accurate and up to date.
Product colours and appearance may vary depending on your device or display. We do not guarantee that every product description, image or piece of website content will always be complete, current or free from error.
Product availability may change without notice.
5. Pricing
Prices and other product information are displayed on the website at the time you shop. We may correct genuine errors in product descriptions, availability or pricing.
If an error affects an order, we will take reasonable steps to contact you and explain the available options before proceeding where practical.
Shipping charges, where applicable, are handled separately and are described in our Shipping Policy or shown at checkout.
6. Orders
When you submit an order, you are making a request to purchase the selected products.
We may need to contact you to clarify order information, delivery details or payment information. We may also be unable to fulfil an order where a product is unavailable, information is materially incorrect, payment cannot be processed or there is another genuine issue affecting the order.
We will provide order-related communications using the contact details supplied with the order.
7. Payments
Payments are processed using the payment methods and payment providers made available at checkout.
You must provide accurate payment and billing information and must be authorised to use the selected payment method. Payment providers may apply their own terms and privacy policies.
We do not ask you to send full payment-card details to us by email or through customer support.
8. Cancellations
If you need to request a cancellation, contact us as soon as possible with your order details.
We will make reasonable efforts to consider cancellation requests before dispatch. Once an order has been dispatched, we may not be able to make changes or cancellations.
Any refund, return or cancellation will also be subject to our Returns and Refunds Policy and any rights you have under the Australian Consumer Law.
9. Intellectual property
The website and its content, including text, graphics, images, logos, software and other materials, are owned by Green Genius or its licensors and are protected by applicable intellectual property laws.
You must not reproduce, modify, distribute, publish, sell, licence or display substantial parts of the website or its content without our prior written permission, except where permitted by law.
10. User content
You retain the rights you have in content that you submit, upload or transmit through the website.
By submitting content, you give Green Genius permission to use, reproduce, display and adapt that content as reasonably necessary to operate, maintain and promote the website and our services.
You must ensure that content you submit is lawful, does not infringe another personās rights and does not contain malicious code or material that is unlawful, defamatory, obscene or otherwise inappropriate.
11. Third-party services
The website may use or make available services provided by third parties, including ecommerce, payment, delivery, analytics, advertising or other technology providers.
Third-party services may be subject to separate terms and privacy policies. Green Genius is not responsible for the operation of a third-party service to the extent that the issue is outside our reasonable control.
12. Prohibited website use
You must not use the website:
- for an unlawful, fraudulent or unauthorised purpose;
- to infringe another personās intellectual property, privacy or other rights;
- to submit unlawful, defamatory, obscene, abusive or misleading content;
- to use automated systems to extract or collect website data without our permission;
- to distribute viruses, Trojan horses, worms or other harmful software;
- to interfere with the website, its servers or related networks;
- to attempt to gain unauthorised access to accounts, systems or data;
- to impersonate another person or organisation; or
- to falsely state or misrepresent your affiliation with another person or organisation.
13. Accuracy and availability of information
We aim to keep the website and its information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, complete or current.
We may update, correct, suspend or withdraw website content or services from time to time.
14. Disclaimer and liability
To the maximum extent permitted by law, the website and its content are provided on an āas availableā basis. We do not guarantee that the website will always be uninterrupted or free from errors, defects or harmful components.
Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights and remedies that apply under the Australian Consumer Law.
To the maximum extent permitted by law, Green Genius is not liable for indirect, incidental, special or consequential loss arising from your use of the website. This does not limit liability that cannot legally be limited.
15. Indemnity
To the extent permitted by law, you agree to compensate Green Genius for reasonable loss or damage caused by your breach of these terms, your unlawful use of the website or your infringement of another personās rights.
16. Changes to these terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal obligations.
The updated version will be posted on this page with a revised āLast updatedā date. Your continued use of the website after an update means that you accept the updated terms.
17. Contact information
If you have questions about these Terms of Service, the website or an order, contact:
Green Genius
16/71 Jijaws Street
Sumner QLD 4074
Australia
Email: support@greengenius.com.au
Phone: 07 3568 2957